Refund & Cancellation Policy

1. Refund Policy
   We offer refunds under specific circumstances as outlined below:
   • Eligibility for Refunds Refunds may be granted in the following cases:
     • Duplicate Transactions: If you are charged more than once for the same transaction.
     • Unauthorized Transactions: If a transaction is proven to be unauthorized or fraudulent.
     • Service Errors: If a service was not delivered as promised due to an error on our part.
   • Non-Refundable Services : Certain fees and services are non-refundable, including:
     • Subscription fees after the trial period (if applicable).
     • Processing fees for completed financial transactions.
   • Refund Request Process :
     • Submit a refund request via our app or contact customer support at support@greatfinsure.com.
     • Provide details such as transaction ID, date, and reason for the refund.
     • Refunds will be processed within 7-10 business days after approval, credited back to the original payment method.
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2. Cancellation Policy
   • Service Cancellation
     You can cancel your subscription or services at any time through the app. However, certain cancellations may be subject to terms outlined in your agreement:
     • Subscriptions: Cancellation will take effect at the end of the current billing cycle. No partial refunds for unused periods.
     • Scheduled Transactions: Cancellations of scheduled payments must be made at least 24 hours before the transaction date.
   • Cancellation by Great Finsure
     We reserve the right to cancel or suspend services under the following conditions:
     • Violation of our Terms of Service or fraudulent activity.
     • Non-payment or failed payment attempts after multiple reminders.
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3. Dispute Resolution
   If you are unsatisfied with a refund or cancellation decision, you can escalate the issue to our Customer Support Team for further review. We are committed to resolving disputes promptly and fairly.
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4. Policy Updates
   We may update this Refund and Cancellation Policy from time to time. Any changes will be communicated through the app or our website. Continued use of our services after updates indicates your acceptance of the revised policy.

For questions or concerns regarding this policy, please contact us at:
Email: support@greatfinsure.com