1. Why do I need to provide my mobile number for login and signup?
Providing your mobile number helps us verify your identity and ensure the security of your account. By using OTP (One-Time Password) verification, we can protect your account from unauthorized access.
2. How does OTP verification work?
When you enter your mobile number, we will send a one-time password (OTP) to your phone via SMS. You will need to enter this OTP on the website to verify your identity and complete the login or signup process.
3. What if I don't receive the OTP?
If you don't receive the OTP within a few minutes, please check the following:
Ensure your mobile number is entered correctly.
Check your network signal and ensure you have a stable connection.
Wait for a few minutes and try again.
If you still do not receive the OTP, you can request a new one by clicking on the "Resend OTP" button.
4. Why do I need to be 18 years or older to sign up?
To comply with legal regulations and ensure that our services are used responsibly, we require all users to be at least 18 years old. This helps us provide a safe and appropriate experience for all our users.
5. How do you verify that I am 18 years or older?
During the signup process, you will be asked to enter your date of birth. By entering your date of birth, you confirm that you are at least 18 years old. Providing false information may result in your account being suspended or terminated.
6. What are the terms and conditions I need to agree to?
Our terms and conditions outline the rules and guidelines for using our service. They include information on account creation, user responsibilities, data privacy, and acceptable use of the platform. You must read and agree to these terms before creating an account.
7. Where can I read the full terms and conditions?
You can read the full terms and conditions by clicking on the "Terms and Conditions" link provided during the signup process or at the bottom of any page on our website.
8. Is my personal information safe?
We take your privacy and security seriously. Your personal information, including your mobile number, is encrypted and stored securely. We do not share your information with third parties without your consent, except as required by law.
9. Can I change my mobile number after signing up?
Yes, you can update your mobile number in the account settings section of your profile. You will need to verify the new number through OTP verification.
10. What if I forget my password?
If you forget your password, you can reset it by clicking on the "Forgot Password" link on the login page. You will be asked to enter your registered mobile number, and we will send an OTP to verify your identity. Once verified, you can create a new password.
11. How do I delete my account?
If you wish to delete your account, please contact our customer support team through the "Contact Us" page. They will guide you through the process and confirm your request.